It has come to our attention today that our password-protected feature is not working correctly. This feature is to provide children extra privacy on the Internet for a variety of reasons. To use this feature you simply have to be a basic user. It is not necessary for basic users to upgrade to a premium membership in order to request and receive a password. We apologize for the error and for the extra step that this will cause over the course of the next few days. If you would like more information about a child that is password protected please contact the listing agency. The agency information is located on the photolisting. We are working on this error and will have it fixed shortly so that the password will immediately be sent to your registered email address as intended. Thank you for your understanding!